9.30 am | Arrival and Coffee |
9.40 am | Welcome and Introduction
Course Approach and Objectives
Definition of Violence; HSE
Group/Colleague Issues |
10.50 am | Break |
11 am | Dynamic Risk Assessment
Unknown Risk
POP and SAFER |
11.15 am | Self Awareness
Responses to Threat
Emotional vs. Rational
Physical vs. Psychological
Fight or Flight
Understanding Anger |
12.30 am | Lunch |
1.30 pm | Recognising and Preventing Conflict
Signs of Escalation (ACTORS)
Triggers and Blocks to Communication
Attitude and Behaviour Cycle
Signalling Non-Aggression
Non-Verbal Messages |
3 pm | Break |
3.15 pm | Handling Risk Situations
Approach, Positioning and Escape Routes
Lone Working and Exit Strategies
Defusing Skills
Post Incident Consideration on the Effects of Violence on Staff
The Law on self defence
Reporting and Accounting for our actions |
5 pm | Close |
